Policies


Cancellations

A 24-hour notice is required for cancellation of an appointment.  If less than a 24-hour notice is provided, you will be charged a $20 cancellation fee unless the appointment slot is able to be filled. Payment is due before your next appointment.

No Shows

A 24-hour notice is required for cancellation of an appointment. If you do not show up for your appointment or fail to call and give notice in advance, you will be charged the full fee.  Payment is due before your next appointment.

Sickness

Massage/bodywork is not appropriate care for an infectious or contagious illness. Please call to cancel your appointment as soon as you are aware of an infectious or contagious condition. The $20 fee may be waived if within the 24-hour notice window.

Late Arrivals

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment. Depending on how late you are to your appointment, your therapist might recommend that you reschedule your appointment.

Tipping

Gratuity is always appreciated, however, not required. Tips can be directly given to your therapist or they may be held securely at our front desk.  

Spa Etiquette

Pure Balance Massage is a place of quiet relaxation. Please be considerate of others and turn off cell phones and pagers when in our office


Our office cannot accommodate watching children during your appointment.